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      Lead, Cx Content Creation

      REQ-10027884
      2月 17, 2025
      Japan

      摘要

      Designing & creating contents for multiple brands across therapeutic areas (TAs) in line with global/local brand strategy and Cx (customer experience) strategy, providing the right Cx to the right target at the right timing across all touchpoints – a central role in the new operating model.

      About the Role

      Your key responsibilities:

      - Analyze and outline the content strategy in line with brand and Cx strategy
      - Design & create content for multiple brands across TAs based on customer insights and segmentations

      - Partner with market research team to conduct Cx content testing and feedback loop
      - Provide input to the global asset creation and localization

      - Leverage global assets and drive rapid local content creation

      - Deliver unparalleled customer experience and maximize impact

      Key Performance Indicators (Indicate how performance for this role will be measured)

      - Quantity & quality of Cx Content creation across all touchpoints
      - Ux/Cx feedback and improvements made

      - Feedback from key internal end-users on quality of proposal/ outputs/ implementation

      Experience/Professional requirement:
      - 3+ year Pharma marketing experience including content creation experience (brand level)
      - Experience in attitudinal segmentation, omnichannel engagement and design thinking is strongly preferred
      - Have demonstrated high competency in customer focus, strategic thinking & planning, and marketing
      - Excellent interpersonal communication and people engagement skills
      - Strong project management and execution capability
      - Able to articulate and provide constructive input to collaborate with stakeholders including global counterparts
      - Know industry code of conduct

      Language Skill:
      Japanese: Fluent, English: Business level


      Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

      Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

      Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

      A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
      REQ-10027884

      Lead, Cx Content Creation

      Apply to Job

      Source URL: https://www.wmsdly.com/careers/career-search/job/details/req-10027884-lead-cx-content-creation

      List of links present in page
      1. https://www.novartis.com/about/strategy/people-and-culture
      2. https://talentnetwork.novartis.com/network
      3. https://www.novartis.com/careers/benefits-rewards
      4. https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Tokyo-NPKK-Sales/Lead--Cx-Content-Creation_REQ-10027884-5
      5. mailto:[email protected]
      6. https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Tokyo-NPKK-Sales/Lead--Cx-Content-Creation_REQ-10027884-5